FAQs

How long is shipping/processing ?

EXPECTED SHIPPING TIME

**Allow 5-7 BUSINESS DAYS for processing AND shipping for PRE ORDERS!

** 3-5 Days for on HAND HAIR **

Orders can arrive SOONER, but there is NO GUARANTEE !!

Please note that any unforeseen shipping delay is out of our control.

 

What Carrier do you use ?

- USPS ( on hand ) , DHL or FEDEX ( preorders )

 

How can I get in contact with you about my order?

- Text 4076039817 or contact our business email info@toptierextension.com with your full name, contact email AND order number for assistance. However, if your order has already been shipped and a tracking number has been provided to you, I am no longer responsible for your package. You will need to get in contact with the carrier USPS or DHL about your order.

Are all sales final ?

- YES, ALL SALES ARE FINAL. NO REFUNDS!

 EXCHANGES FOR ON HAND ONLY !